Candidates looking for the latest Non-Voice Jobs can check the new Capgemini Hiring 2026 for the role of Non-Voice Customer Support Executive – Webform CSR. This is a good opportunity for freshers and graduates who want to start their careers in customer support, business operations, and non-voice processes.
The position is based in Kolkata, West Bengal, and is offered as a permanent role. Candidates will mainly handle customer queries through webforms, emails, and other written support channels. The role requires strong written English communication, good typing skills, attention to detail, and the ability to resolve customer concerns professionally.
Capgemini Non-Voice Fresher Hiring 2026 – Overview
| Particulars | Details |
|---|---|
| Company | Capgemini |
| Job Role | Non-Voice Customer Support Executive – Webform CSR |
| Job Type | Permanent |
| Experience Level | Experienced Professionals* |
| Freshers | Suitable for graduates; role is titled Non Voice_Fresher |
| Qualification | Graduate – Any Discipline |
| Location | Kolkata, West Bengal |
| Ref. Code | 481908 |
| Posted On | 7 August 2026 |
| Professional Community | Business Analysis |
*The posting’s experience-level field says “Experienced Professionals,” but the job title itself is Non Voice_Fresher and the qualification section does not require prior experience. Candidates should verify the final eligibility during the application process.
About the Role
As a Non-Voice Customer Support Executive, you will handle customer queries and service requests through written communication channels. This includes webforms, emails, and other non-voice support platforms.
The selected candidate will need to understand customer concerns, provide clear responses, maintain accurate records, and ensure requests are resolved within the required turnaround time.
The role is suitable for graduates who have good written English, strong attention to detail, and an interest in customer service and business process operations.
Key Responsibilities
| Area | Responsibilities |
|---|---|
| Customer Support | Handle queries, complaints, and service requests |
| Webform & Email | Respond to customers through written channels |
| Issue Resolution | Understand concerns and provide appropriate solutions |
| Ticket Management | Acknowledge and resolve requests within timelines |
| Coordination | Work with internal teams to resolve customer issues |
| Documentation | Maintain accurate customer interaction records |
| Escalation | Escalate complex or unresolved cases |
| Quality | Follow process guidelines and quality standards |
Skills Required
| Skill | Requirement |
|---|---|
| Written Communication | Strong English writing skills |
| Typing | Good typing speed and accuracy |
| Customer Service | Customer-focused approach |
| Problem Solving | Ability to analyze and resolve issues |
| Attention to Detail | Ability to manage cases accurately |
| Multitasking | Handle multiple customer cases |
| Time Management | Prioritize requests effectively |
| Teamwork | Collaborate with internal teams |
Candidates should also be comfortable working independently and following defined processes and compliance requirements.
Educational Qualification
Candidates should be graduates in any discipline. An additional certification in customer service can be an advantage.
| Criteria | Details |
|---|---|
| Qualification | Graduate in Any Discipline |
| Experience | Not clearly specified as mandatory |
| Freshers | Role is listed as Non Voice_Fresher |
| Certification | Customer Service Certification – Advantage |
What Will You Do?
The selected candidate will review customer concerns received through webforms and emails and provide professional written responses. They will also coordinate with relevant teams when an issue requires additional support.
Candidates will maintain customer records, track resolutions, identify recurring issues, and escalate cases according to the defined process. The role also requires following quality standards and ensuring a positive customer experience.
Career Opportunity at Capgemini
This Non-Voice Jobs opportunity can be a good starting point for graduates interested in customer support, business operations, service management, and business analysis.
Working at Capgemini can provide exposure to global clients, professional processes, collaboration with different teams, and opportunities to develop communication and problem-solving skills.
How to Apply
Interested candidates can apply through the official Capgemini Careers portal for Ref. Code 481908 – Non Voice_Fresher.
Before applying, candidates should update their resume with their educational qualifications, written communication skills, computer knowledge, customer service skills, and any relevant internship or certification.
Final Conclusion
The latest Capgemini Hiring 2026 for the Non-Voice Customer Support Executive – Webform CSR role is a good opportunity for graduates interested in non-voice customer support and business operations.
The role is based in Kolkata and focuses on webform and email support, written communication, customer issue resolution, ticket management, and process adherence. Candidates with strong English communication, good typing speed, and a customer-focused attitude should consider applying.
