Wipro is hiring for the position of Associate Analyst in Mumbai, Maharashtra. The role focuses on providing effective technical and product support to clients, resolving queries, troubleshooting issues, and ensuring that customer requests are handled according to defined quality standards and SLAs.
As an Associate Analyst, candidates will interact with clients through telephone and email, document customer issues, troubleshoot queries, maintain records, and escalate complex or unresolved issues to the appropriate team members.
Wipro Associate Analyst 2026 – Overview
| Particulars | Details |
|---|---|
| Company | Wipro Limited |
| Job Role | Associate Analyst |
| Location | Mumbai, Maharashtra |
| Job Type | Full Time |
| Posting Start Date | 31 August 2026 |
| Experience | Not Specified |
| Mandatory Skill | Retail Banking (BA) |
| Job Area | Technical / Client Support |
| Work Mode | Not Specified |
About the Role
The purpose of the Associate Analyst role is to provide effective technical support to the process and actively resolve client issues either directly or through timely escalation. The position requires employees to work according to defined process standards, quality requirements, and service-level agreements.
The role involves handling incoming requests from clients through telephone and email, understanding their problems, providing appropriate solutions, and maintaining accurate records of interactions.
Key Responsibilities
| Area | Responsibilities |
|---|---|
| Client Support | Handle incoming help requests from clients through telephone and email |
| Query Resolution | Diagnose client queries and provide appropriate step-by-step solutions |
| Documentation | Record customer information, problems, troubleshooting steps and resolutions |
| Process Management | Manage transactions according to required quality standards |
| SLA Compliance | Resolve client queries within the defined SLAs |
| Troubleshooting | Provide product support and troubleshoot customer issues |
| Escalation | Identify serious or unresolved issues and escalate them to the Team Leader |
| Record Keeping | Maintain logs and records of customer queries using designated systems |
| Knowledge Management | Use internal knowledge bases, FAQs and resources for problem resolution |
| Customer Service | Provide courteous, professional and user-friendly customer support |
| Follow-ups | Make scheduled callbacks and record customer feedback |
| Product Knowledge | Stay updated with product features, changes and updates |
| Training | Participate in product-specific and other required training programs |
| Process Improvement | Analyze call logs and identify recurring issues and trends |
| Self-Learning | Participate in self-learning opportunities to improve job knowledge |
Customer Support Responsibilities
The Associate Analyst will be responsible for delivering effective customer service by diagnosing problems and guiding users through suitable solutions.
Key activities include:
- Understanding and diagnosing customer queries.
- Guiding users through step-by-step solutions.
- Helping clients navigate product menus and understand product features.
- Troubleshooting customer issues professionally.
- Recording incoming calls and emails accurately.
- Maintaining customer query logs according to standard procedures.
- Providing alternative solutions wherever appropriate.
- Following up with customers and recording feedback.
- Ensuring compliance with contractual SLAs.
Process & Quality Responsibilities
Employees are expected to follow established processes and procedures while handling customer interactions.
This includes maintaining the required quality standards, meeting process-level SLAs, tracking successful and unsuccessful resolutions, and ensuring that relevant product information and disclosures are communicated to clients.
The role also involves identifying recurring issues by analyzing call logs and maintaining self-help documentation to improve future resolution times.
Skills Required
| Skill | Requirement |
|---|---|
| Mandatory Skill | Retail Banking (BA) |
| Communication | Ability to communicate effectively with customers |
| Customer Service | Strong customer-focused approach |
| Troubleshooting | Ability to diagnose and resolve client queries |
| Documentation | Accurate recording and maintenance of customer information |
| Problem Solving | Ability to identify issues and provide appropriate solutions |
| Product Knowledge | Willingness to learn product features and updates |
| SLA Awareness | Ability to work according to defined service-level requirements |
| Escalation | Ability to identify and escalate serious issues |
| Learning | Willingness to participate in training and self-learning |
Performance Parameters
Wipro has outlined performance parameters covering both process performance and self-management.
| Parameter | Measures |
|---|---|
| Process | Cases resolved per day |
| Process | Compliance with process and quality standards |
| Process | Meeting process-level SLAs |
| Process | Pulse score |
| Process | Customer feedback |
| Self-Management | Productivity and efficiency |
| Self-Management | Absenteeism |
| Self-Management | Training hours |
| Self-Management | Number of technical trainings completed |
Educational Qualification
The provided job description does not specify a particular educational qualification for this position.
Candidates should review the official application requirements carefully before applying.
Why Join Wipro?
Wipro describes itself as an end-to-end digital transformation partner focused on helping clients address complex digital transformation needs. The company works across consulting, design, engineering and operations.
The Associate Analyst role can provide exposure to:
- Client and customer support operations
- Technical and product troubleshooting
- Retail banking processes
- SLA-based service delivery
- Customer communication
- Process quality management
- Product training
- Operational excellence
Wipro also emphasizes continuous learning and reinvention, encouraging employees to develop their careers and skills as the business and technology environment evolves.
How to Apply for Wipro Associate Analyst 2026?
Interested candidates can apply for the Wipro Associate Analyst position through the official Wipro careers application process.
Job Role: Associate Analyst
Location: Mumbai, Maharashtra
Posting Start Date: 31 August 2026
Mandatory Skill: Retail Banking (BA)
Final Conclusion
Wipro Associate Analyst Hiring 2026 is an opportunity for candidates interested in client support, troubleshooting, retail banking processes and technology-enabled customer service. The role involves handling customer queries through calls and emails, resolving issues within defined SLAs, maintaining accurate records, and continuously developing product and technical knowledge.
Candidates with the required Retail Banking (BA) skill can check the official Wipro application page for the complete requirements and apply for the Associate Analyst position in Mumbai, Maharashtra.
