TELUS Digital is conducting a Walk-In Drive for the position of Customer Service – International Voice in Gurugram. The opportunity is available for candidates with relevant experience as well as fresh graduates who are interested in international voice-based customer service roles.
The role involves handling inbound calls from wire transfer customers and agents, answering customer queries, resolving service-related issues, processing customer orders, and ensuring accurate completion of requests.
Candidates should have strong English communication skills and be comfortable working in a 24×7 work-from-office environment, including night shifts and rotational weekly offs.
TELUS Digital Walk-In 2026 – Overview
| Particulars | Details |
|---|---|
| Company | TELUS Digital |
| Job Role | Customer Service – International Voice |
| Experience | 1–3 Years mentioned in listing; Freshers/Graduates also eligible |
| Qualification | 12th Pass / Graduates |
| Location | Gurugram, Haryana |
| Openings | 22 |
| Work Model | Work From Office |
| Process | International Voice |
| Employment Type | Full Time, Permanent |
| Working Model | 24×7 |
| Walk-In Date | Saturday, 19 September |
| Interview Time | 1:00 PM – 5:00 PM |
| Salary | Not Disclosed |
About the Customer Service International Voice Role
The Customer Service International Voice role involves providing support to customers and agents through inbound calls.
Selected candidates will spend a significant portion of their working day assisting customers over the phone. The role requires candidates to handle different types of inquiries, understand customer concerns, provide appropriate solutions, and maintain a professional approach throughout the interaction.
Candidates will also be responsible for processing customer orders and ensuring that requests are completed accurately.
Key Responsibilities
| Area | Responsibilities |
|---|---|
| Inbound Calls | Handle inbound calls from wire transfer customers and agents |
| Customer Support | Answer a wide range of customer inquiries |
| Issue Resolution | Resolve customer service issues and problems |
| Order Processing | Process customer orders accurately |
| Call Handling | Assist customers throughout the scheduled work period |
| Escalations | Escalate calls when required and complete call sheets |
| Communication | Demonstrate strong oral and written communication |
| Training | Participate in continuous training sessions |
| Best Practices | Share and learn customer service best practices |
| Customer Experience | Use diplomacy and appropriate communication to handle tense situations |
Eligibility Criteria
According to the job description, 12th-pass candidates with a minimum of 6 months of experience are eligible. The listing also specifically states that freshers who are graduates are eligible.
| Criteria | Details |
|---|---|
| Education | 12th Pass / Graduate |
| Experienced Candidates | Minimum 6 months experience mentioned |
| Freshers | Graduates can apply |
| Communication | Excellent English written and verbal communication |
| Shift | Comfortable with night shifts |
| Weekly Off | Comfortable with rotational week offs |
| Work Model | 24×7 Work From Office |
| Relocation | Candidate should be comfortable relocating to the job location |
Skills Required
Candidates applying for this position should have strong communication and customer service skills.
| Skill | Requirement |
|---|---|
| English Communication | Excellent written and verbal English |
| Customer Service | Strong customer service skills |
| Call Handling | Ability to handle inbound international calls |
| Problem Solving | Ability to understand and resolve customer issues |
| Communication | Clear oral and written communication |
| Escalation | Ability to appropriately escalate calls |
| Adaptability | Comfortable working in a highly structured schedule |
| Teamwork | Ability to work effectively with a team |
| Professionalism | Respectful and professional customer interactions |
Work Schedule
The position operates under a 24×7 work model and is based entirely from the office.
Candidates must be comfortable with:
- Night shifts
- Rotational weekly offs
- 24×7 operations
- Work-from-office environment
- Relocation to Gurugram, if required
The role requires a highly structured schedule because employees will be assisting customers over the phone throughout their assigned working hours.
Perks & Benefits
TELUS Digital mentions the following benefits for the position:
- 🚕 Free pick-up and drop facility within 35 km from the office address
- 🏥 Medical Insurance
- ❤️ Life Insurance
TELUS Digital Walk-In Interview Details
📅 Walk-In Date
Saturday, 19 September 2026
⏰ Interview Time
1:00 PM – 5:00 PM
📍 Venue
TELUS Digital
4th Floor, Tower-B, Building No. 2
Infospace Limited IT/ITES SEZ
Sector-21, Gurugram, Haryana – 122016
👥 Openings
22 Positions
Important Note About the Walk-In Date
The job listing headline specifies Saturday, 19 September, while the description text mentions Saturday, 20th September. Since these dates conflict, candidates should verify the walk-in date with TELUS Digital/recruiter before travelling.
Why Apply for TELUS Digital?
This opportunity can be useful for candidates looking to build a career in international customer service and BPM/BPO operations.
- Fresh graduate candidates can apply
- Candidates with experience can also apply
- International voice process
- Customer-facing role
- Full-time permanent position
- 24×7 operational environment
- Work-from-office opportunity
- Free pick-up and drop facility within the specified distance
- Medical and life insurance benefits
- Opportunity to develop international customer service and communication skills
How to Apply?
Interested candidates can attend the TELUS Digital Walk-In Drive at the mentioned Gurugram office.
Role: Customer Service – International Voice
Location: Gurugram, Haryana
Interview Time: 1:00 PM – 5:00 PM
Openings: 22
Candidates should carry their updated resume and verify the walk-in date before visiting because the supplied listing contains a date discrepancy.
Final Conclusion
TELUS Digital Walk-In Drive 2026 offers an opportunity for fresh graduate and experienced candidates interested in international voice customer service. The role involves handling inbound calls, resolving customer queries, processing orders, managing escalations and maintaining professional customer interactions.
Candidates should have excellent English communication skills and be comfortable with night shifts, rotational week offs and a 24×7 work-from-office environment. TELUS Digital also mentions free transportation within 35 km, medical insurance and life insurance as benefits.
Before attending, candidates should confirm the walk-in date, as the provided job listing contains conflicting dates.
