Candidates looking for the latest Customer Support Jobs can check the new Capgemini Hiring 2026 for the role of Non-Voice Customer Support Executive (Webform CSR). This is a great opportunity for graduates who want to build a career in customer support, operations, and business process services. Capgemini is hiring for its Kolkata location and is looking for candidates with excellent written communication skills, attention to detail, and a customer-first approach.
In this Customer Support Jobs opportunity, selected candidates will handle customer queries received through webforms, emails, and other non-voice support channels. The role involves resolving customer concerns, maintaining accurate records, coordinating with internal teams, and ensuring timely issue resolution while following company quality standards and processes.
This role is ideal for candidates who enjoy written communication, problem-solving, and delivering excellent customer service. Fresh graduates with strong English writing skills and good typing speed can also build a rewarding career through this opportunity.
Capgemini Hiring 2026 – Overview
| Particulars | Details |
|---|---|
| Company Name | Capgemini |
| Job Role | Non-Voice Customer Support Executive (Webform CSR) |
| Job Type | Permanent |
| Experience | Experienced Professionals |
| Qualification | Graduate (Any Discipline) |
| Job Location | Kolkata |
| Job Category | Customer Support |
| Ref Code | 481900 |
| Posted On | 2 July 2026 |
About the Role
As a Non-Voice Customer Support Executive, you will manage customer requests received through webforms, emails, and other written communication channels. Your primary responsibility will be to understand customer concerns, provide professional written responses, and ensure all service requests are resolved within the defined turnaround time.
You will also coordinate with internal teams to resolve customer issues, maintain accurate records of interactions, and escalate complex cases whenever required. This role offers an opportunity to develop strong communication, analytical, and customer service skills while working in a global organization.
Key Responsibilities
| Area | Responsibilities |
|---|---|
| Customer Support | Handle customer queries through webforms and email |
| Case Management | Resolve customer issues within defined timelines |
| Documentation | Maintain accurate records of customer interactions |
| Coordination | Work with internal teams for issue resolution |
| Quality | Follow process guidelines and quality standards |
| Escalation | Escalate complex issues to the appropriate teams |
| Customer Experience | Deliver timely and professional support |
Skills Required
| Category | Skills / Requirements |
|---|---|
| Communication | Strong written English with good grammar |
| Typing Skills | Good typing speed and accuracy |
| Customer Service | Ability to understand and resolve customer concerns |
| Problem Solving | Strong analytical and decision-making skills |
| Soft Skills | Time management, multitasking, teamwork |
| Technical Skills | MS Office and basic computer knowledge |
| Work Flexibility | Willingness to work in rotational shifts |
Candidates with good written communication skills and a customer-focused attitude may have an advantage during the selection process.
Educational Qualification
| Criteria | Details |
|---|---|
| Qualification | Graduate in any discipline |
| Additional Advantage | Customer service certification (optional) |
| Preferred Skills | Experience or interest in customer support and non-voice processes |
Why You Should Apply
This Customer Support Jobs opportunity at Capgemini offers candidates the chance to work in a globally recognized technology and consulting company. Employees receive access to career development programs, wellness benefits, insurance coverage, flexible work support, and one of the industry’s largest digital learning platforms with thousands of courses and certifications.
Candidates who want to build a long-term career in customer support, business operations, or IT services can gain valuable experience while working in a collaborative and inclusive environment.
How to Apply
Interested candidates can apply through the official Capgemini Careers Portal for the Non-Voice Customer Support Executive role. Before applying, update your resume with your education details, communication skills, certifications, and any relevant customer service or support experience.
Final Conclusion
The latest Capgemini Hiring 2026 for the role of Non-Voice Customer Support Executive is an excellent opportunity for graduates looking to start or grow their career in customer support and business operations. Candidates with strong written communication skills, problem-solving abilities, and a customer-first mindset should consider applying for this opportunity.
Working at Capgemini provides exposure to global projects, continuous learning opportunities, and a supportive work environment, making it a great career option for aspiring professionals.
