HCLTech is hiring Non-Tech Freshers for the Process Associate position in Gurugram, Haryana. This is a full-time opportunity for graduates from non-technical educational backgrounds who want to start their careers in operations, order management, customer support, and product fulfillment.
According to the provided job listing, there are 50 openings, and fresh graduates are welcome to apply. Candidates must have excellent communication skills, attention to detail, and an interest in handling customer orders and operational processes.
Interested candidates can apply by sending their updated resume to the recruiter’s email address mentioned below.
HCLTech Process Associate Recruitment 2026 – Overview
| Particulars | Details |
|---|---|
| Company Name | HCLTech |
| Job Role | Process Associate – Non-Tech |
| Job Function | Order Management & Product Fulfillment |
| Job Type | Full-Time, Permanent |
| Qualification | Any 3-year or 4-year Non-Technical Graduation |
| Experience | Freshers – 0 Years |
| Job Location | Gurugram, Haryana |
| Number of Openings | 50 |
| Salary | ₹50,000–₹3 LPA (as displayed in the listing; confirm with the recruiter) |
| Department | Customer Success, Service & Operations |
| Role Category | Non-Voice Process |
| Work Mode | Not specified |
| Recruiter Email | vikas.kapoor2@hcltech.com |
About HCLTech
HCLTech is a global technology company providing services and products across digital transformation, engineering, cloud, artificial intelligence, software, and IT infrastructure. The company serves clients across multiple industries and countries.
This opportunity is aimed at non-technical graduates interested in starting their careers in business operations and customer support processes.
About the Process Associate Role
The Process Associate – Non-Tech role focuses on order management, customer order processing, product fulfillment, and order-related support.
The selected candidates will help ensure that customer orders are processed accurately and on time. They may also handle inquiries about order status, investigate discrepancies, coordinate with internal teams, and maintain accurate records.
This position is suitable for candidates who prefer non-technical and non-voice work rather than software development or technical engineering roles.
Roles and Responsibilities
| Responsibility | Description |
|---|---|
| Order Processing | Process customer orders accurately and efficiently, including simple and complex transactions. |
| Order Tracking | Monitor open sales orders and help maintain a smooth order flow. |
| Customer Support | Respond to inquiries related to order status, product information, and fulfillment. |
| Issue Resolution | Investigate and resolve order-related discrepancies and operational issues. |
| Team Coordination | Coordinate with the Sales team regarding order updates and follow-up actions. |
| Cross-Functional Collaboration | Work with different teams to support seamless product fulfillment. |
| Research and Analysis | Research customer and operational issues to identify appropriate solutions. |
| Compliance | Follow company policies, procedures, and business standards. |
| Quality and Productivity | Maintain accuracy and meet operational performance targets. |
Educational Qualification
Candidates must have completed a 3-year or 4-year non-technical graduation degree.
Eligible qualifications listed in the job posting include:
- B.A. – Bachelor of Arts
- B.Com – Bachelor of Commerce
- B.B.A. / B.M.S.
- B.Sc. – Bachelor of Science
- Bachelor of Literature
- Bachelor of Vocational Studies
- BHM / BHMCT
- Bachelor of Music
- Bachelor of Liberal Arts
Candidates should confirm their degree’s eligibility with the recruiter if their qualification is not explicitly listed.
Courses Not Eligible
According to the provided listing, the following qualifications are not eligible:
- B.Tech
- BCA
- MCA
- M.Tech
Important: This opening is specifically for non-technical freshers. Candidates pursuing technical degrees should not apply under this listing.
Eligibility Criteria
Candidates interested in this opportunity should meet the following requirements:
- Must be a fresher with zero years of experience.
- Must have completed a qualifying 3-year or 4-year non-technical graduation degree.
- Must possess excellent verbal and written communication skills.
- Should have good analytical and problem-solving abilities.
- Must demonstrate attention to detail and accuracy.
- Should have basic computer knowledge.
- Must be comfortable learning order management systems.
- Should be able to work effectively with team members.
- Should have good organizational and multitasking skills.
Candidates whose undergraduate results are still awaited are not eligible, as stated in the recruiter’s instructions.
Required Skills
| Skill | Description |
|---|---|
| Communication Skills | Clear verbal and written communication. |
| Non-Voice Process | Ability to handle process-oriented work without primarily relying on voice calls. |
| Customer Service | Understanding customer needs and providing appropriate support. |
| Analytical Thinking | Ability to investigate issues and identify discrepancies. |
| Problem-Solving | Resolve order-related and operational challenges. |
| Computer Proficiency | Basic computer knowledge and willingness to learn new systems. |
| Attention to Detail | Maintain accurate order information and records. |
| Teamwork | Coordinate with colleagues and other departments. |
Preferred Keywords and Skills
The job listing also highlights skills and terms such as:
- Non-Voice Process
- Email Support
- BPO Non-Voice
- Customer Service
- Chat Support
- International Process
- International Chat Process
- Email Process
- Chat Process
- US Process
These are relevant areas mentioned in the listing; candidates should focus on the actual responsibilities and eligibility requirements when applying.
Salary Details
The job listing displays a salary range of ₹50,000–₹3 LPA. However, it does not provide a confirmed salary specifically for this position.
Candidates should contact the recruiter to confirm the actual annual CTC, take-home salary, incentives, and any other applicable benefits before accepting an offer.
Job Location
| Particulars | Details |
|---|---|
| Location | Gurugram, Haryana |
| Company | HCLTech |
| Employment Type | Full-Time, Permanent |
| Experience | Freshers Only |
The exact office address and work arrangement have not been specified in the provided listing.
How to Apply for HCLTech Process Associate Recruitment 2026
Interested and eligible candidates can apply by following the recruiter’s instructions.
- Prepare your updated resume.
- Verify that you have completed an eligible non-technical graduation degree.
- Ensure that your undergraduate results have been declared.
- Send your resume to the recruiter’s email address below.
- Use a clear subject line such as Application for Process Associate – Non-Tech Fresher, Gurugram.
- If shortlisted, you will be contacted by phone, according to the recruiter’s instructions.
Please note that this application method is based on the information in the supplied job listing. Verify the opening and recruiter details before sharing personal information.
Important Points to Remember
- This recruitment is for non-technical freshers only.
- B.Tech, BCA, MCA, and M.Tech candidates are listed as ineligible.
- Candidates with awaited undergraduate results should not apply.
- Excellent communication skills are required.
- The listing mentions 50 openings.
- Shortlisted candidates will be contacted by phone.
- Confirm the salary and employment details directly with the recruiter.
Conclusion
HCLTech’s Process Associate – Non-Tech opening in Gurugram is an opportunity for eligible graduates to begin their careers in order management, product fulfillment, and non-voice operations.
Candidates with a completed non-technical graduation degree, good communication skills, and an interest in customer support or business operations can consider applying. Before sending your resume, carefully check the eligibility criteria and confirm any details that are not specified in the job posting.
