Infosys BPM is conducting a Walk-In Drive for Chargeback & Merchant Disputes professionals in Bengaluru on 13 October 2026. The company is looking for candidates with international experience in merchant disputes, chargebacks, payment card operations and dispute management.
This opportunity is suitable for experienced professionals interested in the BFSI, banking operations, merchant services and credit card operations domains. Candidates with experience handling disputes across Visa, Mastercard, American Express and Discover can explore these positions.
Infosys BPM is hiring for two positions: Senior Process Executive for candidates with 1–2 years of relevant experience and Process Specialist for candidates with 2–4 years of experience.
The walk-in interview will take place at the Infosys campus in Electronic City Phase 2, Bengaluru. Candidates must register their applications through the official job links before attending the interview.
Infosys BPM Walk-In Drive 2026 – Overview
| Details | Information |
|---|---|
| Company | Infosys BPM |
| Job Domain | Chargeback & Merchant Disputes |
| Job Location | Bengaluru, Karnataka |
| Experience | 1–4 Years |
| Qualification | Any Full-Time Graduate |
| Positions | Senior Process Executive / Process Specialist |
| Job Level | 2A / 3A |
| Employment Type | Full-Time, Permanent |
| Work Mode | Work From Office |
| Working Days | 5 Days |
| Shift | Flexible, including night shifts |
| Notice Period | Immediate Joiners to 15 Days |
| Salary | Not Disclosed |
| Openings | 19 |
| Walk-In Date | 13 October 2026 |
| Interview Time | 10:00 AM–12:30 PM IST |
| Interview Location | Electronic City Phase 2, Bengaluru |
About the Infosys BPM Chargeback & Merchant Disputes Role
The Chargeback & Merchant Disputes team handles disputes involving payment card transactions and merchant payments across major card networks.
The role involves reviewing disputed transactions, analysing evidence, preparing responses, managing chargeback cases and ensuring compliance with card network rules and processing deadlines.
Candidates will work with merchants, customer support teams, finance teams, risk teams and payment processors to investigate disputes and support appropriate resolutions.
Depending on experience, selected candidates may be responsible for routine dispute management, complex case handling, arbitration preparation, process improvements and quality reviews.
Positions Available
Infosys BPM is hiring for the following positions.
| Position | Experience Required | Job Level |
|---|---|---|
| Senior Process Executive | 1–2 Years | 2A |
| Process Specialist | 2–4 Years | 3A |
Important: Candidates must have international experience to be considered for this recruitment drive.
1. Senior Process Executive – Chargeback & Merchant Disputes
Candidates with 1–2 years of relevant experience in merchant disputes and chargebacks can apply for the Senior Process Executive position.
The role involves managing dispute cases, reviewing transaction evidence, preparing representment submissions, handling pre-arbitration activities and ensuring compliance with card network requirements.
Relevant experience includes:
- Merchant disputes and chargebacks
- Visa, Mastercard, American Express and Discover
- Chargeback representment
- Pre-arbitration and arbitration
- Compelling evidence preparation
- Payment card operations
- Dispute management systems
Candidates should have practical knowledge of dispute workflows and the ability to prepare accurate, evidence-based responses.
2. Process Specialist – Chargeback & Merchant Disputes
Candidates with 2–4 years of relevant experience can apply for the Process Specialist position.
This role focuses on complex and high-value disputes, advanced evidence strategies, arbitration submissions, rule interpretation and quality improvement.
Selected candidates may also support process governance, coach team members, review critical submissions and recommend improvements to reduce disputes and improve recovery rates.
Relevant experience includes:
- Advanced chargeback and dispute management
- Visa and Mastercard dispute procedures
- American Express and Discover processes
- Complex case handling
- Arbitration submissions
- Evidence strategy and documentation
- Quality reviews and process improvements
- Reporting and dispute analytics
Key Responsibilities
The responsibilities vary depending on the position and the candidate’s experience.
Dispute and Chargeback Management
| Responsibility | Details |
|---|---|
| Case Review | Review disputes, retrieval requests and requests for information. |
| Reason Codes | Validate dispute reason codes and determine appropriate actions. |
| Chargeback Handling | Manage chargeback cases across supported card networks. |
| Representment | Prepare and submit evidence-based responses to dispute cases. |
| Pre-Arbitration | Handle pre-arbitration negotiations and related documentation. |
| Arbitration | Prepare arbitration submissions with supporting evidence and arguments. |
| Case Tracking | Track dispute outcomes, escalate complex cases and manage deadlines. |
Evidence Collection and Documentation
Candidates may need to collect and review evidence to support merchant dispute cases.
Examples of supporting evidence include:
- Transaction logs
- Address Verification Service (AVS) and CVV information
- 3-D Secure (3DS) data
- Device and IP-related signals
- Delivery confirmation
- Customer communications
- Transaction screenshots
- Terms and conditions
- Cancellation and refund policies
- Customer support transcripts
Employees must ensure that documentation is accurate, complete and aligned with applicable card network requirements.
Merchant and Stakeholder Communication
The role involves working with different teams and external stakeholders to gather information and resolve disputes.
Responsibilities may include:
- Coordinating with merchants to collect evidence.
- Working with customer support, finance and risk teams.
- Communicating with acquirers and payment processors.
- Following up on pending dispute cases.
- Explaining dispute prevention practices to merchants.
- Supporting timely resolution of cases.
Compliance and Process Improvement
Candidates are expected to follow applicable card network rules, processor guidelines and internal procedures.
Responsibilities may include maintaining standard operating procedures, ensuring evidence integrity, supporting audits and monitoring dispute-related performance metrics.
Experienced candidates may also contribute to automation, reporting, quality improvement and initiatives designed to improve dispute recovery rates.
Required Skills
Candidates should have relevant domain knowledge and practical experience in merchant disputes and chargebacks.
| Skill | Requirement |
|---|---|
| Chargeback Management | Experience handling chargeback cases |
| Merchant Disputes | Understanding of international merchant disputes |
| Visa | Knowledge of Visa dispute procedures |
| Mastercard | Knowledge of Mastercard dispute procedures |
| American Express | Familiarity with Amex dispute processes |
| Discover | Familiarity with Discover dispute processes |
| Arbitration | Understanding of arbitration and pre-arbitration |
| Evidence Preparation | Ability to collect and prepare supporting evidence |
| Analytical Skills | Ability to analyse payment data and transaction records |
| Documentation | Strong written communication and documentation skills |
| Excel | Intermediate Excel skills are useful |
| SQL / BI | Basic SQL or business intelligence knowledge is an advantage |
Technical Tools and Platforms
The job description mentions hands-on experience with dispute management platforms and related tools.
Relevant platforms include:
- Visa Resolve Online (VROL)
- Mastercard Mastercom / Claims Manager
- American Express dispute portals
- Discover dispute portals
- CRM and ticketing systems
Experience with acquirers and payment service providers such as Fiserv/First Data, Worldpay/FIS, TSYS, Adyen or Stripe is preferred.
Knowledge of dispute prevention tools such as Ethoca and Verifi Order Insight can also be beneficial.
Educational Qualification
Candidates should have completed a full-time graduation in any discipline.
A Bachelor’s degree in Business, Finance, Accounting or Commerce is preferred for the Senior Process Executive position, according to the detailed job description.
Candidates should also have relevant international process experience in merchant disputes or chargeback operations.
Eligibility Criteria
Before attending the walk-in drive, candidates should check the following requirements:
- Qualification: Any full-time graduate
- Experience: 1–4 years
- International Experience: Mandatory
- Notice Period: Immediate joiners to 15 days
- Work Mode: Work From Office
- Shift: Flexible to work in any shift, including night shifts
- Location: Bengaluru
- Working Days: 5 days per week
Freshers without relevant international experience are not eligible for this particular recruitment drive.
Walk-In Interview Details
Candidates who meet the requirements can attend the Infosys BPM walk-in interview.
| Particular | Details |
|---|---|
| Company | Infosys BPM |
| Interview Date | 13 October 2026 |
| Interview Time | 10:00 AM–12:30 PM IST |
| Location | Electronic City Phase 2, Bengaluru |
| Gate | Gate No. 1 |
| Landmark | Between Sunik Industries and Tejas Networks |
Interview Venue Address
Infosys Limited
No. 40/P-41/P, Gate No. 1,
Electronic City Phase 2, Industrial Area,
Konappana Agrahara,
Bengaluru, Karnataka – 560100.
Landmark: Between Sunik Industries and Tejas Networks.
Documents Required for the Walk-In
Candidates should carry the following documents to the interview venue.
- Updated resume with the Candidate ID written at the top.
- A printout of the interview email or recruitment communication.
- Any two photo identity proofs, such as PAN card, driving licence, voter ID or passport.
- Original government-issued ID for security clearance.
- Original educational documents for verification, including:
- Class 10 certificates and marksheets
- Class 12 certificates and marksheets
- Graduation semester-wise marksheets
- Consolidated marksheet (CMM)
- Provisional degree certificate
- Original degree certificate
- Smartphone with a good front camera.
- Charger and headset for the assessment.
Important: Laptops and cameras are not permitted at the venue due to security restrictions. Candidates must carry an original government-issued ID for security clearance.
How to Apply for Infosys BPM Walk-In Drive 2026
Candidates must register their applications through the official Infosys careers website before attending the interview.
After registering, candidates should note their Candidate ID and write it at the top of their updated resume.
Candidates should carry the required documents and attend the interview on 13 October 2026 between 10:00 AM and 12:30 PM IST.
Important Points to Remember
- The walk-in drive is for experienced candidates with international process experience.
- Candidates must have 1–4 years of relevant experience.
- Two different job application links are provided for the two experience levels.
- Application registration is required before attending.
- The Candidate ID must be mentioned at the top of the resume.
- The role requires working from the office in Bengaluru.
- Candidates must be flexible with shifts, including night shifts.
- Salary details have not been disclosed in the provided job listing.
- No recruitment fee should be paid in exchange for a job offer.
Final Conclusion
The Infosys BPM Walk-In Drive 2026 for Chargeback & Merchant Disputes is an opportunity for experienced professionals looking to advance their careers in payment operations, merchant services and dispute management.
Candidates with 1–4 years of international experience and relevant knowledge of Visa, Mastercard, American Express, Discover, chargeback representment and arbitration can explore the available positions.
The walk-in interview is scheduled for 13 October 2026, from 10:00 AM to 12:30 PM, at Infosys Limited, Electronic City Phase 2, Bengaluru.
Interested candidates should complete the official application registration, note their Candidate ID and carry all required documents before attending.
