Concentrix is hiring for the position of Representative, Operations in Hyderabad. This opportunity is suitable for freshers as well as candidates with prior experience who are interested in customer service, technical support and operations roles.
The Representative, Operations position involves interacting with customers through inbound and outbound calls, emails, chats or internet-based channels, depending on client requirements. Selected candidates will be responsible for understanding customer concerns, providing appropriate resolutions and maintaining a high standard of customer service.
Candidates with good communication skills, basic computer knowledge, problem-solving abilities and a customer-focused approach can consider applying for this opportunity.
Concentrix Representative, Operations – Overview
| Details | Information |
|---|---|
| Company | Concentrix |
| Job Role | Representative, Operations |
| Job Requisition ID | R1367169 |
| Experience | Freshers / Any Experience |
| Qualification | Graduate / Undergraduate in Any Discipline |
| Location | Hyderabad, Telangana |
| Work Mode | Not Specified |
| Employment Type | Not Specified |
| Shift | Rotational Shifts |
| Salary | Not Specified |
| Department | Customer Service / Technical Support / Operations |
About the Representative, Operations Role
The Representative, Operations role at Concentrix involves providing customer service and technical support based on the requirements of the client program.
Employees may communicate with customers through calls, emails, chats or internet-based communication channels. The primary responsibility is to understand customer requirements, identify problems and provide suitable solutions using available tools and resources.
The position also involves maintaining accurate customer information, meeting contractual KPIs and contributing to customer satisfaction and business performance.
Key Responsibilities
| Responsibility | Details |
|---|---|
| Customer Support | Interact with customers through inbound and/or outbound calls, emails, chats or internet channels. |
| Query Resolution | Understand customer requirements and provide appropriate resolutions. |
| Customer Interaction | Listen attentively to customer concerns and demonstrate empathy. |
| Product Knowledge | Maintain basic knowledge of the client’s products and services. |
| Customer Records | Prepare accurate work and update customer accounts as required. |
| KPI Performance | Ensure services delivered meet contractual Key Performance Indicators. |
| Additional Services | Offer additional products or services where applicable. |
| Call Tracking | Track, document and retrieve information through the call tracking database. |
| Information Support | Respond to customer inquiries using published materials, secondary sources or senior staff. |
| Customer Education | Confirm customer understanding and provide additional education when required. |
| Problem Solving | Handle complex customer queries and work toward independent resolution. |
| Customer Satisfaction | Participate in activities designed to improve customer satisfaction and business performance. |
Skills Required
Candidates should have strong customer service skills along with good communication and computer knowledge.
| Skill | Requirement |
|---|---|
| Communication | Strong written and verbal communication |
| Customer Service | Strong customer service orientation |
| Computer Skills | Good PC and computer navigation skills |
| Problem Solving | Strong probing and problem-solving abilities |
| Attention to Detail | Ability to maintain accurate information |
| Multitasking | Ability to handle multiple tasks effectively |
| Adaptability | Ability to adjust quickly to changes |
| Teamwork | Ability to work independently as well as in a team |
| Patience | Maintain a pleasant and professional tone with customers |
| Customer Handling | Ability to understand and resolve customer concerns |
Educational Qualification
According to the provided job description, candidates can be graduates or undergraduates from any discipline, depending on the specific job requirement.
| Qualification | Eligibility |
|---|---|
| Graduate | Eligible |
| Undergraduate | May be eligible depending on job requirement |
| Stream | Any Discipline |
Experience Required
The job description specifically states:
Experience – Fresher or any experience
Therefore, both freshers and experienced candidates can be considered for the Representative, Operations position.
Candidates with customer service, technical support, BPO or related experience may also find the role relevant.
Shift Requirements
Candidates should be comfortable working in rotational shifts, as the job description mentions the ability to rotate shifts as required.
Therefore, applicants should be prepared to work according to the shift requirements of the particular client program.
Customer Service and Technical Support
The Representative, Operations position can involve either customer service support or technical support, depending on the requirements of the client program.
The role requires employees to:
- Understand customer requirements
- Ask appropriate questions to identify the issue
- Use available decision-support tools and resources
- Provide suitable resolutions
- Explain solutions to customers
- Handle customer concerns professionally
- Escalate or refer queries when required
- Maintain accurate records
Content Moderator Role – Important Information
The job description also contains an important note regarding candidates who may be selected for a Content Moderator role.
If assigned to a Content Moderator position, employees may need to review user-generated content that can be sensitive or explicit in nature. This can include text, images and videos.
The work may involve reviewing content for potential violations of platform terms and policies, including material involving violence, extremism, pornography and graphic content, among other sensitive topics.
Candidates should be aware of this aspect if the position they are considered for involves content moderation.
Why Should You Apply?
The Concentrix Representative, Operations position can be suitable for candidates looking to build a career in customer service, technical support and business operations.
Some key aspects of the opportunity include:
- Freshers can apply
- Experienced candidates can also be considered
- Graduate/undergraduate eligibility depending on job requirement
- Customer service and technical support exposure
- Opportunity to develop communication skills
- Opportunity to improve problem-solving abilities
- Experience with customer interaction and support processes
- Work exposure in a fast-paced operations environment
Important Points
- The job is based in Hyderabad.
- Freshers and experienced candidates can be considered.
- Qualification requirements may vary depending on the specific job requirement.
- Candidates should have good written and verbal communication skills.
- Basic computer and PC navigation knowledge is required.
- Candidates should be comfortable with rotational shifts.
- Salary is not specified in the provided job description.
- The job requisition ID is R1367169.
Recruitment Fee Disclaimer
Concentrix states that it does not ask candidates or job seekers to pay recruitment, processing or other fees in exchange for a job offer or recruitment-related activity.
Candidates should be cautious of anyone claiming to represent the company and asking for money in exchange for employment.
How to Apply?
Interested candidates who meet the requirements can apply for the Representative, Operations – Concentrix position through the company’s official careers/application channel.
Job Title: Representative, Operations
Job Requisition ID: R1367169
Location: Hyderabad, Telangana
Candidates should review the specific requirements displayed on the application page before submitting their application.
Final Conclusion
The Concentrix Representative, Operations Hiring 2026 is an opportunity for freshers and experienced candidates interested in customer service, technical support and operations.
The role involves interacting with customers through calls, emails and chats, understanding their requirements, resolving routine problems and maintaining accurate customer records. Candidates with good communication, computer navigation, problem-solving and customer-handling skills can consider this opportunity.
The position is located at Maximus Building 2A, Hyderabad, and candidates should be comfortable working in rotational shifts. Since the provided job description does not specify salary or a fixed experience requirement beyond accepting freshers and experienced candidates, applicants should check the official application details for the latest information.
