If you are a fresher graduate from the 2025 batch and looking for a career opportunity in the IT services industry, Capgemini off campus 2025 recruitment drive is the perfect gateway to kickstart your professional journey. Capgemini, one of the leading global IT services and consulting companies, is conducting its Capgemini off campus 2025 hiring for the Contact Support Group (CSG) role under its Capgemini Exceller program.
This recruitment is targeted towards female candidates as part of the company’s diversity and inclusion initiative, but all eligible candidates are encouraged to apply if they meet the given requirements. The role offers a competitive salary, growth opportunities, and the chance to work in a dynamic environment serving global clients.
Overview of Capgemini Off Campus 2025 Drive
The Capgemini off campus 2025 drive aims to hire fresh graduates for the CSG IT Enablers team in Noida. This team plays a crucial role as the first line of defense in managing IT infrastructure incidents, service requests, and providing customer support through multiple contact channels.
Below is a quick snapshot of the job opportunity:
| Detail | Information |
|---|---|
| Company Name | Capgemini |
| Drive Type | Capgemini Off Campus 2025 |
| Role | Contact Support Group (CSG) – IT Enablers |
| Program | Capgemini Exceller |
| Job Location | Noida |
| CTC | INR 3.25 LPA (3 LPA + 25k one-time incentive) |
| Application Deadline | 17 August 2025, 11:59 PM |
| Eligibility | 2025 Graduates – Any 3-year diploma or graduation |
| Shifts | 24×7 Rotational Shifts |
| Mode of Selection | Virtual Assessment & Interview |
| Special Note | Female candidates encouraged to apply |
About Capgemini and the CSG Team
Capgemini is a global leader in consulting, technology services, and digital transformation. In the Capgemini off campus 2025 hiring drive, the recruitment is specifically for the Contact Support Group (CSG), part of Capgemini’s Cloud & Infra Services (CIS) division.
The CSG team is responsible for managing IT incidents and service requests through email, voice calls, live chat, self-service portals (SSP), and AI-powered BOTs. This team ensures that end-user issues are resolved efficiently, leading to improved customer satisfaction.
In this role, you will:
- Provide best-in-class customer service and technical troubleshooting.
- Manage tickets and ensure proper categorization, prioritization, and follow-up.
- Utilize business intelligence for continuous improvement.
- Work on enhancing customer brand value through excellent service delivery.
- Support global clients in multiple industries, including Telecom, Healthcare, BFSI, and Technology.
Key Responsibilities in Capgemini Off Campus 2025 Role
As part of the Capgemini off campus 2025 hiring for the Contact Support Group, you will be performing the following duties:
- Customer Support Across Multiple Channels
- Provide assistance via voice, email, chat, and AI BOTs.
- Handle technical issues such as password resets, session resets, and internet troubleshooting.
- Ticket Management
- Prioritize tickets based on urgency.
- Update ticket status (On-hold, Open, Resolved, Closed).
- Keep customers informed on ticket progress.
- Business Intelligence Application
- Use ticket data and analysis tools for process optimization.
- Identify trends to proactively address recurring issues.
- Knowledge Management
- Maintain an up-to-date knowledge base for faster resolutions.
- Service Marketing
- Promote tool usage to enhance customer experience.
- First Contact Resolution
- Aim to resolve customer issues in the first interaction.
Eligibility Criteria for Capgemini Off Campus 2025
To apply for the Capgemini off campus 2025 hiring drive, you must meet the following criteria:
- Educational Qualification: Any 3-year diploma or graduation degree completed in 2025.
- Skills Required:
- Excellent English communication skills.
- Good interpersonal skills.
- Basic computing knowledge.
- Ability to work under pressure.
- Additional Requirements:
- Willingness to work in 24×7 rotational shifts.
- Open to relocation across India.
- Must have an active DigiLocker account and mobile number linked with Aadhaar.
- Willingness to sign a Service Level Agreement.
Compensation and Benefits
The Capgemini off campus 2025 role offers:
- Annual CTC: INR 3,25,000 (3 LPA fixed + INR 25,000 one-time incentive).
- Additional Benefits:
- Health insurance.
- Learning and development opportunities.
- Career growth within Capgemini’s global network.
Selection Process for Capgemini Off Campus 2025
The Capgemini off campus 2025 recruitment process is fully virtual and consists of:
- Application Screening – Shortlisted candidates will be invited for assessments.
- Online Assessment – Tests communication, problem-solving, and basic technical skills.
- Virtual Interview – Conducted to assess your interpersonal skills, flexibility, and readiness for a support role.
Note: Only shortlisted candidates will proceed to the next stage. Selection is at the discretion of Capgemini.
Important Dates for Capgemini Off Campus 2025
| Event | Date |
|---|---|
| Application Deadline | 17 August 2025 |
| Assessment Date | Will be notified to shortlisted candidates |
| Joining Date | As per business requirement |
How to Apply for Capgemini Off Campus 2025
Follow these steps to apply for the Capgemini off campus 2025 drive:
- Visit the official Capgemini careers portal or the direct off-campus job posting.
- Click on the Apply Now button.
- Complete the application form with accurate details.
- Ensure your DigiLocker account is active and Aadhaar-linked mobile number is working.
- Submit the application before 17 August 2025, 11:59 PM.
Tips to Prepare for Capgemini Off Campus 2025
- Work on Communication Skills – The role demands clear, polite, and professional communication.
- Practice Technical Troubleshooting – Basic networking and computer problem-solving will be tested.
- Understand Ticketing Systems – Learn about service request categorization and resolution processes.
- Be Flexible – Be open to rotational shifts and relocation.
Why Choose Capgemini Off Campus 2025?
- Global Exposure – Work with clients across industries and geographies.
- Career Growth – Opportunity to move into advanced roles within Capgemini.
- Learning Opportunities – Access to training programs and upskilling resources.
- Inclusive Work Culture – A workplace that values diversity and collaboration.
Conclusion
The Capgemini off campus 2025 drive is an excellent opportunity for 2025 graduates to begin their career journey with a global IT leader. With a focus on customer service, technical troubleshooting, and IT infrastructure support, this role not only offers a stable job but also a chance to learn and grow in the technology industry.
If you meet the eligibility criteria, apply before the deadline and prepare well for the assessments. This could be the first big step towards building a rewarding IT career with Capgemini.
APPLY FOR CAPGEMINI: CLICK HERE
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